Refund Policy

Last Updated: December 15, 2023

Thank you for purchasing from Rupvora. We value your satisfaction and have established this Refund Policy to ensure transparency regarding refunds and cancellations for our digital products, subscriptions, and services.

1. Refund Eligibility

At Rupvora, we offer refunds under specific circumstances, as detailed below:

Product/Service Type	Refund Eligibility	Time Frame	Conditions
Digital Downloads	Eligible for refund	Within 14 days of purchase	If download has not been accessed or used
Subscription Services	Prorated refund	Within first 30 days	For unused portion of current billing cycle
Online Courses	Full refund	Within 14 days of purchase	If less than 25% of course content has been accessed
Customized Services	Case-by-case basis	Varies	Depending on project stage and completion

2. Non-Refundable Items

The following items and services are generally non-refundable:

Digital products after download or access has been initiated
Subscription services after the first 30 days
Products or services clearly marked as "non-refundable" at the time of purchase
Custom-created content or services that have already been delivered
Purchases where fraud, abuse, or violation of our Terms and Conditions is suspected

3. How to Request a Refund

To request a refund for an eligible purchase, please follow these steps:

Log in to your Rupvora account (if applicable)
Navigate to your purchase history or order details
Select the order for which you're requesting a refund
Click on "Request Refund" and follow the prompts
Provide a reason for your refund request
Submit your request

Alternatively, you can contact our customer support team directly at support@rupvora.com with your order details and refund request.

All refund requests will be reviewed within 3-5 business days. We may ask for additional information to process your request.

4. Subscription Cancellations

You may cancel your subscription at any time:

Cancellations made before your next billing cycle will not result in any additional charges.
Your access to subscription content will continue until the end of your current billing period.
For annual subscriptions, cancellations may be eligible for a prorated refund of unused months if requested within the first 30 days of the subscription start date.

To cancel a subscription:

Log in to your account
Go to "Subscription Settings" or "Account Settings"
Click on "Cancel Subscription" and follow the prompts

5. Refund Processing

5.1 Processing Time

Once a refund is approved:

Credit card refunds typically process within 5-10 business days
Bank transfers may take 7-14 business days
Other payment methods may have varying processing times

5.2 Refund Method

Refunds will be issued using the original payment method whenever possible. If this is not possible, we will work with you to find an alternative refund method.

6. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you have a refund request that falls outside of our standard policy, please contact us directly. We will review such cases individually and work to find a fair resolution.

7. Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services:

Contact our technical support team at tech@rupvora.com before requesting a refund
We will make reasonable efforts to resolve the issue
If we cannot resolve the technical issue, you may be eligible for a refund even outside the standard refund window

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes via email or through a notification on our website.

9. Contact Information

If you have questions or concerns about our Refund Policy, please contact our customer service team:

Rupvora
36, Jagat Apartments, AjinkyaGunj
Nashik - 136543
India

Email: contact@rupvora.com
Support: support@rupvora.com
Phone: +383320526884